Customer Service level Policy
We are committed to providing a high-quality service to all our clients.
Here is how we try our best to do this.
- We always try to acknowledge receipt of emails and tickets within 1 working day.
- We always try to close tickets within 1 working day where possible.
- We always try to answer or return telephone calls promptly.
- Our staff and directors are fanatical about their roles and always try to provide the best possible individual service and support.
- We review our help desk stats regularly to ensure that we are operating efficiently and are trying our very best to provide a high quality service to our customers.
- We respect our customers and appreciate the trust that they place in us and the business the place with us.
Our office hours are : 9am – 5pm Monday to Friday.
Our Online Helpdesk is available 24x7x365 at : https://west63rd.zendesk.com
For further information, you should contact the our Customer Services on 01942 366420 or at firstname.lastname@example.org.